Account Management Lead, Ads
Duolingo is seeking an Account Management Lead to support the growth of Duolingo Ads, the company's direct advertising business. This role involves collaborating with sales leadership and cross-functional teams to ensure optimal client service, developing operational workflows, and managing a team of contractors. The position offers a unique opportunity to shape the trajectory of ads on Duolingo for hundreds of millions of learners.
Key responsibilities include serving as the senior point of contact for live campaigns, leading cross-functional execution from signed insertion orders through launch, optimization, billing, and wrap-up to ensure on-time, on-scope delivery and client satisfaction. The role also involves building and maintaining account management playbooks, service level agreements, and workflows for various campaign stages, partnering with Ad Operations to monitor campaigns, and translating performance data into actionable insights. Additionally, the Account Management Lead will own client communications during campaigns, collaborate with Sales on pre-sale inputs and post-sale growth opportunities, and establish quality standards for ad creative and native formats.
The ideal candidate will have over 8 years of experience in digital advertising account management or client services, including hands-on post-sale ownership at a publisher, tech platform, or media/creative agency. A proven track record of launching and managing multi-stakeholder campaigns end-to-end, strong project management and communication skills, and the ability to translate data into narratives and recommendations are essential. Working knowledge of ad tech and mobile app ecosystems, familiarity with video and native/custom formats, and proficiency with Google Workspace and collaboration tools are also required.
Duolingo offers a competitive salary range of $174,400 to $261,600 USD, along with equity compensation and world-class benefits. The company provides comprehensive healthcare benefits, generous paid time off, and opportunities for professional development. Employees also enjoy unique perks such as daily prepared lunches by in-house chefs, an on-site gym, and an annual international retreat for all full-time employees.
Joining Duolingo means becoming part of a mission-driven company dedicated to making education universally accessible. The company fosters a collaborative and innovative work environment, offering limitless learning opportunities and daily interactions with world-class minds. Employees are encouraged to experiment with big ideas, make fact-based decisions, and find innovative solutions to complex problems, all while contributing to a meaningful and fun work experience.