Advisory & Consulting Manager
The Advisory & Consulting Manager at Diligent Corporation leads customer adoption project teams to drive the implementation and utilization of Diligent's solutions. This role is integral to the company's mission of providing cutting-edge governance, risk, and compliance (GRC) SaaS solutions to a global clientele. The manager collaborates closely with various teams to ensure seamless integration and customer satisfaction.
Key responsibilities include independently managing engagements, coordinating task allocations, and delivering professional services throughout the customer journey. The manager actively oversees projects, mobilizes appropriate team resources, and ensures successful project delivery by minimizing delays and managing budgets effectively. Additionally, the role involves leveraging domain and product knowledge to support sales activities, developing strategies to enhance the adoption of Diligent solutions, and spearheading the creation of business solutions utilizing the full suite of Diligent products. Mentoring team members on project management and customer enablement is also a critical aspect of the position.
Candidates should possess a consistently high-quality work ethic, with attention to detail, accuracy, and adherence to processes and procedures when interacting with stakeholders and customers. A customer-first mindset is essential, operating with urgency, excellence, and accountability to customer outcomes. Effective communication with all stakeholders on project-related aspects is crucial, as is the ability to lead or follow as situations demand. A proven track record of successful project delivery management in enterprise environments with dynamic and complex technical or regulatory landscapes is required.
Diligent Corporation offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of innovation and collaboration, encouraging employees to explore new approaches both internally and in client interactions. With a global presence, Diligent provides opportunities for professional growth and development within a diverse and inclusive workplace.