Associate Director, Patient Workflow Operations
Carlsmed is seeking an Associate Director, Patient Workflow Operations to lead operational performance and process excellence across the end-to-end patient-specific workflow. This role is responsible for execution across Image Intake, Patient-Specific Modeling, and Case Design, ensuring alignment of regional operations to company objectives. The Associate Director reports into the SVP, Operational Excellence, and leads Associate Managers, overseeing performance metrics, vendor partnerships, capacity planning, and process standardization to support scalable growth. This leader will partner cross-functionally with Commercial, Engineering, Manufacturing, and Quality to ensure predictable throughput, operational discipline, and readiness for future product expansion.
Key responsibilities include leading Associate Managers responsible for regional pipeline execution and operational performance, owning aggregate performance against case design and approval metrics, and monitoring system-wide backlog, capacity, and workload distribution to ensure predictable and scalable execution across regions. The role also involves leading operational governance of outsourced Image Intake and Patient-Specific Modeling partners, defining and monitoring service level agreements (SLAs), quality standards, and performance KPIs, and conducting vendor performance reviews to drive corrective actions. Additionally, the Associate Director will define and standardize end-to-end workflows across the Patient-Specific Value Stream, lead continuous improvement initiatives to reduce cycle time and operational variability, and ensure operational readiness for New Product Introduction (NPI).
The ideal candidate will possess strong functional leadership and team development capabilities, systems-level operational thinking, data-driven decision-making skills, vendor performance management expertise, and a process design and continuous improvement mindset. Strong cross-functional communication and influence skills are essential. A Bachelor's degree in engineering, operations, or a related technical field is required; an advanced degree is preferred. Candidates should have 8+ years of experience in operations, engineering, or technical program leadership within a regulated environment, preferably in the medical device industry. Demonstrated experience leading technical managers and cross-functional teams, managing outsourced partners or vendor relationships, and a strong understanding of operational workflows involving technical design, modeling, or engineering deliverables are also required.
Carlsmed offers a competitive salary and benefits package, reflecting our investment in the overall health and well-being of our employees and their families. This includes paying 100% of monthly healthcare, dental, and vision insurance premiums, a 401(k) plan with employer matching, and unlimited paid time off. The expected salary range for this position is $175,000 to $200,000 annually, with compensation varying based on related skills, experience, and relevant key attributes.
At Carlsmed, we are committed to improving outcomes and decreasing the cost of healthcare for spine surgery and beyond. Our mission-driven culture fosters innovation, collaboration, and continuous learning, providing employees with opportunities for professional growth and development. Joining our team means contributing to a company that is dedicated to enhancing patient care and advancing the standard of care for spine surgery one patient at a time.