Associate Manager Implementation

The Associate Manager, Implementation at Motive leads a team responsible for deploying Motive's hardware and software solutions to high-value customers. This role involves overseeing onboarding projects, defining key performance indicators, and ensuring customer satisfaction. The position requires close collaboration with Account Executives to drive adoption and facilitate ongoing training as customer partnerships evolve.

Key responsibilities include developing and improving the implementation program, monitoring team performance, and managing resource allocation to ensure timely onboarding. The role also involves identifying and addressing potential challenges to keep projects on schedule, collaborating with cross-functional teams to enhance customer experiences, and analyzing onboarding data to develop strategies for improvement.

Candidates should have over three years of experience in a customer-facing B2B role, preferably in trucking, logistics, or fleet management, with at least two years in a management or team lead position. Strong project management, account management, problem-solving, and analytical skills are essential. Excellent interpersonal and communication abilities, experience with CRM software and project management tools, and a BA/BS degree or equivalent work experience are preferred.

Motive offers a comprehensive benefits package, including health, pharmacy, optical, and dental care, paid time off, short-term and long-term disability coverage, life insurance, and 401(k) contributions. The compensation range for this position is $92,000 to $115,000 USD, depending on location and experience.

Joining Motive means becoming part of a company committed to improving safety, productivity, and profitability for businesses in the physical economy. With a focus on innovation and customer satisfaction, Motive provides opportunities for professional growth and development in a dynamic and inclusive environment.