Autonomous Vehicle Operations Specialist II
As an Autonomous Vehicle (AV) Operations Specialist II at May Mobility, you will play a pivotal role in ensuring the safe and efficient operation of our autonomous vehicle services. Reporting directly to the Site Operations Manager, you will collaborate closely with team members to deliver a positive experience for riders, Autonomous Vehicle Operators (AVOs), and customers. This position is integral to upholding May Mobility's commitment to safety and customer satisfaction.
Your primary responsibilities will include monitoring and supporting autonomous vehicles in real-time during operations, adhering to strict safety protocols, and tracking site performance metrics to drive continuous improvement. You will address technical issues promptly, coordinating with engineering teams to implement timely resolutions. Additionally, you will train and develop AVOs through team huddles, video reviews, and ride-alongs, ensuring operational excellence.
The ideal candidate will possess a strong technical aptitude and the ability to learn new software and processes quickly. Effective communication skills, both written and verbal, are essential, along with a keen attention to detail. A minimum of three years of experience in a fast-paced, customer-focused environment, including supervisory or leadership roles, is required. Proficiency with Google Suite applications and a valid U.S. driver's license are also necessary.
May Mobility offers a comprehensive benefits package, including medical, dental, vision, life, and disability plans. Additional perks include health savings and flexible spending accounts, rich retirement benefits with an immediately vested employer match, generous paid parental leave, and a flexible vacation policy. The company also provides a Total Wellness Program to support overall well-being.
Joining May Mobility means becoming part of a team dedicated to transforming urban transportation through autonomous technology. The company fosters a culture of innovation, inclusivity, and continuous learning, offering growth opportunities for employees passionate about making a tangible impact in the field of autonomous vehicles.