AVP, Delivery Partnerships
As the AVP, Delivery Partnerships at Braze, you will lead the global strategy, execution, and performance of our delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions. This role is pivotal in ensuring that Braze customers experience consistently exceptional delivery outcomes through partner-led service models at scale. You will collaborate closely with the Delivery Partner Center of Excellence (COE), Customer Experience (CX), Sales, and cross-functional leaders to elevate Customer Partner Satisfaction (CPSAT), deepen partner capability and maturity, and drive seamless alignment across the customer lifecycle.
Key responsibilities include driving reciprocal business growth by architecting co-selling motions that secure new logos for Braze while expanding partner service opportunities and driving deeper platform adoption. You will oversee the development of enablement programs, certifications, tools, and playbooks that empower partners to deliver world-class Braze services. Additionally, you will ensure partners have the necessary resources, training, and pathways to independently build profitable and self-sustaining Braze practices, and develop and execute regional Delivery Partner acquisition strategies.
The ideal candidate will have over 15 years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology environments. A minimum of 7 years of people leadership experience, including managing leaders who oversee global or multi-region teams, is required. Proven success in scaling large delivery partner ecosystems, improving service quality, and driving measurable improvements in customer satisfaction is essential. Strong executive presence, communication, and influencing skills, along with a strategic mindset capable of setting long-term vision while ensuring world-class execution, are also critical for this role.
Braze offers a competitive compensation package, with a base salary ranging from $255,000 to $270,000 per year, and an expected On Target Earnings (OTE) between $340,000 and $360,000 per year, including bonus or commission. In addition to cash compensation, Braze provides a comprehensive Total Rewards package that includes equity grants of restricted stock units (RSUs), ensuring that all employees have a stake in the company's success.
At Braze, we are a genuinely approachable, exceptionally kind, and intensely passionate team. We set high standards, champion teamwork, and create work-life harmony as we navigate rapid global growth while striving for greater equity and opportunity both inside and outside our organization. Our culture fosters deep curiosity, diverse passions, and a bias toward action in the face of change, empowering employees to make a real impact with a sharp and passionate team at their back.