Change Management Lead
As the Change Management Lead at Zip Co Limited, you will be instrumental in developing and embedding a best-in-class enterprise change practice that drives measurable adoption, minimizes disruption, and unlocks real business value across the organization. This role is pivotal in ensuring that change initiatives are effectively implemented, aligning with Zip's strategic objectives and fostering a culture of continuous improvement.
In this position, you will lead enterprise and business unit-level change planning, including impact analysis, readiness assessments, and the creation of targeted change and adoption plans. Responsibilities encompass maintaining a consolidated Enterprise Change Calendar, applying structured change methodologies such as PROSCI, and establishing a Change Guild to promote consistency and knowledge sharing. Collaboration with cross-functional teams is essential to translate strategy into clear, sequenced activities and stakeholder engagement plans.
The ideal candidate will possess over seven years of hands-on change management experience in enterprise or multi-business unit environments, demonstrating a track record of delivering measurable adoption and behavior change. Proficiency in conducting impact and readiness assessments, sequencing complex portfolios, and influencing senior stakeholders is crucial. Strong practitioner experience with PROSCI or an equivalent structured change methodology is required, along with excellent written communication and facilitation skills.
Zip Co Limited offers a comprehensive benefits package, including 25 days of paid leave annually, 16 weeks of paid parental leave for primary carers, and various mental health and wellness initiatives. Employees also enjoy fee-free Zip products, discounts with Zip merchant partners, and access to team social events, among other perks.
Joining Zip means becoming part of a values-led business that prioritizes customer-centric innovation and continuous growth. The company fosters a collaborative and inclusive culture, providing opportunities for professional development and the chance to make a tangible impact in the rapidly evolving financial services industry.