Channel Sales Support Agent (Reseller)
The Channel Sales Support Agent at Block serves as the primary operational contact for reseller sales, supporting both resellers and the partnership management team. This role is integral to ensuring that resellers have the necessary resources to effectively sell and onboard Block's products to local sellers across the United States and Canada. By facilitating these processes, the agent contributes directly to the success of entrepreneurs and small businesses.
Key responsibilities include acting as the main point of contact for U.S. and Canadian partnership teams, responding to inquiries within agreed service level agreements. The agent will build and maintain strong working relationships with resellers and sales teams, providing product knowledge, pricing information, sales collateral, and technical guidance. Additionally, the role involves coordinating with internal teams to resolve sales inefficiencies, identifying recurring problems, and implementing lasting solutions. Maintaining and updating sales documentation, processing commission calculations, and ensuring systems are current are also essential duties.
Candidates should have 1–2 years of experience in sales support, channel management, technical support, or customer service. Proficiency with CRM systems such as Salesforce or HubSpot, as well as Google Workspace and AI tools, is required. A familiarity with B2B sales processes, sales cycle management, and a basic understanding of sales reporting and analytics are also important. Experience working with self-employed contractors, distributors, sellers, or channel partners is preferred.
Block offers a competitive compensation package, with salaries ranging from $89,400 to $167,400 annually, depending on location and experience. Benefits include remote work options, medical insurance, flexible time off, retirement savings plans, and modern family planning resources. The company is committed to building an inclusive economy and workplace, providing equal opportunities for all employees and applicants.
Joining Block means becoming part of a team dedicated to empowering businesses of all sizes. The company fosters a supportive and dynamic work culture, offering opportunities for professional growth and development. By enabling entrepreneurs to build their businesses, employees at Block contribute to a meaningful and lasting impact on the global economy.