Manager, SMB Account Management, Food and Beverage
The Manager of SMB Account Management for Food and Beverage at Block (Square) is a leadership role focused on guiding a team of Account Managers dedicated to small and medium-sized businesses in the food and beverage sector. This position is integral to Block's mission of economic empowerment, leveraging technology to provide comprehensive solutions that help merchants thrive.
In this role, the manager will oversee a remote team of 10-12 Account Managers, driving growth and retention efforts for SMB food and beverage merchants. Responsibilities include fostering a data-driven, mission-aligned culture, coaching team members, and collaborating cross-functionally with Product, Operations, and Sales to enhance the customer experience. The manager will also be involved in strategic planning, setting performance expectations, and serving as a senior escalation point for complex merchant situations.
Candidates should have 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing, with 3–5 years in a direct people management role within a performance-driven environment. Experience working with SMB or Mid-Market food and beverage businesses is essential. A proven track record of exceeding revenue and retention goals, strong coaching abilities, and excellent written and verbal communication skills are required. Familiarity with leveraging AI in daily work and a builder mentality are also important.
Compensation for this role is market-based and varies depending on location. The salary ranges are as follows:
- Zone A: $180,000 - $270,000
- Zone B: $167,400 - $251,200
- Zone C: $158,400 - $237,600
- Zone D: $149,400 - $224,200
These amounts include target variable compensation. Additional benefits include remote work options, medical insurance, flexible time off, retirement savings plans, and modern family planning.
Block fosters an inclusive and collaborative culture, encouraging team members to bring diverse perspectives to the table. The company offers opportunities for professional growth and development, supporting employees in achieving their career goals while contributing to the success of merchants worldwide.