Client Success Manager

Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media. 

Madhive is currently seeking a Client Success Manager to join its growing team based out of NYC. This is an incredibly exciting time to join the Client Success Team at Madhive. We’re partnering with our Media, Agency, and Brand direct clients to create and scale the best in class, TV-first solutions in the market. The Client Success team is directly responsible for the company’s retention revenue and growth goals.

The ideal candidate is fluent in the current ad-tech ecosystem, understands the opportunity before us to transform it, and can balance delivering short and mid-term client goals while staying the course to own or transform parts of the market longer term.

This is a hybrid role, working 2-3 days a week at Madhive HQ in the Financial District of New York City.

staying the course to own or transform parts of the market longer term.

What you’ll do:

- Truly own and drive retention and growth for your book of business

- Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs

- Own the customer journey from onboarding to renewal

- Drive existing customer net revenue retention and increased adoption and improve customer health

- Work cross functionally to advocate for a customer first mindset across all business decisions

- Maintain varying...