Client Success Manager - Singapore
As a Client Success Manager at Modern Health, you will oversee employer relationships from initial launch through contract renewal across the Asia-Pacific region. This role involves partnering with Fortune 500 companies to drive product adoption, engagement, and long-term client retention and growth. You will collaborate closely with senior HR executives and business leaders, serving as a product expert, strategic consultant, and advocate for mental health solutions.
Key responsibilities include managing a portfolio of enterprise accounts, building and maintaining relationships with global stakeholders such as Benefit Managers and HR Executives, and supporting sales initiatives by representing the Customer Success function. You will conduct regular global account meetings to align customer strategies, partner with clients to develop customized program strategies, and champion engagement with Modern Health's mental wellness programs. Additionally, you will serve as the primary contact for product updates, provide local implementation support, and deliver tailored Benefit Overview sessions.
The ideal candidate will have over 8 years of experience managing client relationships or selling to HR leaders within the B2B tech sector, with a strong preference for experience in employer benefits and healthcare. Proven success in autonomously managing a diverse book of business, engaging with executive sponsors and senior decision-makers, and achieving high retention and growth metrics is essential. Fluency in English is required, and proficiency in additional languages is advantageous. Strong problem-solving skills, the ability to derive actionable insights from customer data, and a proactive approach to customer success are also critical.
Modern Health offers a comprehensive benefits package, including statutory benefits, access to coaches and therapists through the company's platform, generous time off, and company-wide collective pause days. Family support includes a parental leave policy, while professional development is encouraged through a dedicated stipend. Additional perks encompass an annual wellness stipend, a new hire stipend for work-from-home setup costs, and participation in the ModSquad Community, which features virtual events and team-building activities.
Joining Modern Health means becoming part of a culture that values high empathy, accountability, and a drive to win. The company fosters a supportive and diverse environment, encouraging selflessness and collaboration. Employees are empowered to make decisions, experiment, and iterate, contributing to the company's mission of making mental health a priority for all.