Customer Engagement Specialist - APAC
As a Customer Engagement Specialist at Lighthouse, you will play a pivotal role in ensuring the successful onboarding and satisfaction of our hotel clients across the APAC region. Lighthouse is a rapidly growing company dedicated to revolutionizing commercial strategies in the hospitality industry through innovative data solutions. Our team is committed to delivering exceptional service and empowering clients to maximize their revenue potential.
In this role, you will be responsible for implementing new hotel customers onto Lighthouse’s suite of products, including Business Intelligence, Channel Manager, and Pricing Manager. Your day-to-day activities will involve configuring systems, establishing channel and brand connectivity, and setting up reporting tools. You will also conduct best practice training sessions to drive product adoption and create and maintain onboarding materials to support client success.
The ideal candidate will have a minimum of 2 years of experience in customer care, onboarding, or a similar customer engagement role. A strong understanding of the hospitality industry and hotel technology ecosystem is essential. Proficiency in tools such as Salesforce, Gainsight, and Intercom is highly desirable. Excellent communication skills and fluency in English are required; additional language skills are a plus.
Lighthouse offers a flexible working environment, allowing you to work from home or at one of our global offices. We provide flexible time off to help you manage your work-life balance effectively. Our collaborative team consists of friendly, creative, and passionate colleagues dedicated to your professional growth. We offer workshops, training, and processes to help you realize your full potential. Additionally, we provide comprehensive health insurance coverage for you and your dependents, competitive compensation, and referral bonuses for bringing in new talent.
Joining Lighthouse means becoming part of a dynamic and inclusive community that values innovation and teamwork. We are committed to fostering a diverse workplace and encourage individuals from all backgrounds to apply. If you are passionate about transforming the hospitality industry and eager to contribute to our mission, we would love to hear from you.