Customer Experience Specialist (casual)

The Customer Experience Specialist (casual) role at Zip Co Limited involves joining a dynamic team dedicated to delivering exceptional service to millions of Australians who choose Zip's digital financial services. As the first point of contact for customer inquiries, team members are expected to work efficiently, pay close attention to detail, and manage interactions with a diverse customer base.

Key responsibilities include supporting customers in their shopping experiences with Zip, managing inbound calls and tickets, escalating requests to appropriate internal teams, and leading customer interactions to build trust and loyalty. The role also involves identifying and resolving customer issues, proposing process improvements, and adhering to internal workflows with precision.

Candidates should have 6-12 months of experience in customer service or a customer-facing role, a passion for teamwork, and the ability to think quickly and solve problems. Adaptability, comfort with following directions, and familiarity with customer service workflows are essential. The position requires working 12-15 hours per week across a minimum of three days between Monday and Friday, from 8:45 am to 6 pm.

Zip offers a supportive work environment with opportunities for skill development and career growth. Employees enjoy benefits such as mental health and wellness initiatives, discounted private health insurance, and access to fitness sessions through ClassPass. The company also provides team social events, modern office spaces, free daily breakfast, and weekly free lunches.

Zip Co Limited is a values-driven organization that emphasizes customer-first principles, ownership, collaboration, and innovation. The company fosters a diverse and inclusive workplace, ensuring equal opportunities for all employees. Joining Zip means becoming part of a team that is committed to creating memorable customer experiences and driving positive change in the financial services industry.