Customer Success Manager

The Customer Success Manager (CSM) at Diligent Corporation is responsible for overseeing a portfolio of customer accounts, ensuring an exceptional experience throughout the customer lifecycle. This role involves direct engagement with clients to drive satisfaction, retention, and growth by understanding their needs and aligning them with Diligent's governance, risk, and compliance solutions.

Key responsibilities include proactively renewing and expanding customer accounts by anticipating client needs and recommending additional products and services. The CSM will coordinate seamless onboarding, training, and adoption processes, ensuring clients derive maximum value from Diligent's offerings. Additionally, the role involves building and maintaining strong relationships with key stakeholders, including senior administrators and executives, to foster long-term partnerships.

The ideal candidate will have 2–5 years of experience in customer success, account management, or post-sales roles, preferably within the SaaS industry. Experience working with public sector agencies or similar organizations is highly desirable. Proficiency in CRM applications such as Salesforce, excellent communication and presentation skills, and a solution-centric mindset are essential. A strong problem-solving ability and a positive attitude when faced with challenges are also important attributes for success in this role.

Diligent offers a competitive salary range of $75,000 to $93,000 USD for this position. Employees benefit from a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of innovation and collaboration, providing opportunities for professional growth and development within a global team.