Customer Support Specialist

The Customer Support Specialist will serve as the first point of contact for clients, providing Tier I support and ensuring prompt resolution of inquiries. This role involves diagnosing technical issues, offering solutions, and collaborating with internal teams to maintain high customer satisfaction. The specialist will work closely with the Customer Success and Development teams to address client needs effectively.

Key responsibilities include interacting with customers to process information regarding products and services, gathering and analyzing customer information to determine issues, diagnosing and resolving technical problems related to internet connectivity and login issues, and escalating priority issues as needed. The role also involves offering alternative solutions to retain clients and ensuring all interactions are professional and positive.

Candidates should possess strong communication skills in both Dutch and English, experience in customer service, good problem-solving abilities, and technical aptitude. Familiarity with Jira and other support tools is considered a plus. The ability to remain calm under pressure and a desire to develop professionally are essential.

Diligent offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of innovation and collaboration, providing opportunities for growth and development within a global team.

Joining Diligent means becoming part of a mission-driven organization that values diversity and is committed to making a positive impact. Employees are encouraged to think boldly, embrace change, and contribute to building the future of governance, risk, and compliance solutions.