Customer Support Specialist (+French Speaking)

The Customer Support Specialist at Diligent Corporation is a Tier I support role based in Galway, Ireland. This position involves managing client relationships by addressing support calls, resolving issues, and ensuring complete client satisfaction. The role requires exceptional written and verbal communication skills in English and advanced to fluent proficiency in French.

Key responsibilities include interacting with customers to provide information and process inquiries about products and services, diagnosing and resolving technical issues such as internet connectivity and login problems, and accurately recording call transactions using designated CRM software. The specialist will also identify and escalate priority issues as needed and offer alternative solutions to retain clients' business.

Candidates should have experience in phone-based software application or technical support, or call center experience supporting end users. A working knowledge of Windows OS, proven problem-solving skills, and the ability to think on one's feet in a fast-paced environment are essential. Superb communication and customer handling skills are also required.

Diligent Corporation offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of innovation and collaboration, with a strong emphasis on diversity and inclusion through Employee Resource Groups and access to educational resources.

Joining Diligent means becoming part of a global community committed to making a positive impact. The company provides opportunities for professional growth and development, encouraging employees to think boldly and embrace change as an opportunity.