Engagement Manager II

The Engagement Manager II role at Braze is a pivotal position within the AI Expert Services team, focusing on the deployment and expansion of OfferFit by Braze use cases. This role requires a blend of technical expertise and client management skills to drive successful AI implementations across various industries. Braze is a leading customer engagement platform that empowers brands to deliver personalized experiences through its comprehensive suite of tools and services.

Key responsibilities include leading the AI deployment lifecycle from initial use case design to final user acceptance testing, facilitating technical workshops to align on objectives and integration architecture, and managing client relationships to ensure project success. The Engagement Manager II is also tasked with driving process improvements by refining deployment playbooks and influencing the product roadmap to meet evolving customer needs.

Candidates should possess 5-7 years of experience in project management, consulting, or professional services, along with a bachelor's degree in a technical field; advanced degrees such as an MBA or MS are preferred. The role demands strong organizational skills, the ability to manage complex projects, and excellent communication abilities to engage with both technical and non-technical stakeholders.

Braze offers a competitive compensation package, including equity grants, flexible paid time off, comprehensive health benefits, and professional development opportunities. The company fosters a collaborative and inclusive culture, recognized as a Great Place to Work®, and provides avenues for community engagement and personal growth.