Enterprise Client Success Manager
As an Enterprise Client Success Manager at LearnLux, you will be responsible for managing and expanding a portfolio of enterprise employer clients. You will serve as a strategic partner throughout the client lifecycle, from onboarding and launch to ongoing engagement, renewal, and expansion. This role involves building strong relationships with senior HR, Benefits, and People leaders to help them maximize the value of LearnLux's financial wellbeing programs for their diverse, often global employee populations.
Key responsibilities include leading complex client onboardings and implementations, coordinating across internal teams to ensure successful launches. You will develop and execute client success strategies that drive engagement, adoption, and measurable outcomes. Regular business reviews will be conducted to demonstrate value, influence client strategy, and inform renewal and expansion conversations. Additionally, you will partner closely with Sales on renewals, upsell, and cross-sell opportunities, contributing to retention and revenue growth.
The ideal candidate will have over 7 years of experience in Client Success, Customer Success, or Account Management, preferably supporting enterprise clients in a B2B SaaS, benefits, or fintech environment. Proven experience managing complex client relationships and driving renewals and account growth is essential. Strong executive presence, excellent communication and presentation skills, and the ability to build trust with senior stakeholders are crucial. Analytical fluency and experience using data to inform client strategy and decision-making are also important.
LearnLux offers a remote-first company structure with a preference for candidates located near hub locations such as New York City or Denver. Benefits include medical, dental, and vision insurance, 401(k), mental wellbeing support through Talkspace, financial wellbeing support through LearnLux, equity for full-time employees, paid vacation and sick leave, and a paid sabbatical after 5 years of service. The company fosters a supportive, inclusive team culture and provides opportunities for continuous learning and growth at a fast-growing startup at the intersection of financial wellness and technology.
LearnLux is committed to building a team that thrives in fast-moving environments and values clear, frequent communication and collaboration. Employees are encouraged to take initiative, adapt to evolving roles and priorities, and maintain high standards and continuous improvement. If you are energized by solving new problems, taking accountability, and pushing yourself to do your best work every day, LearnLux offers a rewarding environment.