Enterprise Key Account Manager (Fixed-Term Contract, 12 months)
Groupon is seeking an Enterprise Key Account Manager for a 12-month fixed-term contract in Milan, Italy. This role involves managing and developing a portfolio of high-value merchant partners in the 'Things to Do' category, including activities, tours, and attractions. The position requires strong commercial acumen and cross-functional collaboration to support merchant success in a dynamic e-commerce environment.
Key responsibilities include identifying and reaching out to prospective key accounts, managing existing partnerships, leading commercial negotiations, ensuring accurate reporting in CRM tools, analyzing campaign performance, and maintaining long-term relationships with partners. The role also involves collaborating with internal teams such as Marketing, Operations, and Legal to ensure seamless partner delivery and campaign success.
Candidates should have 2–5 years of experience in account management, business development, or B2B sales within sectors like e-commerce, travel, hospitality, or entertainment. Experience in managing complex partnerships and delivering measurable business results is essential. Proficiency with CRM tools (e.g., Salesforce) and collaborative platforms for reporting and partner tracking is required. Fluency in English and Italian is necessary; proficiency in additional languages is a plus.
While specific compensation details are not provided, Groupon offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development. The company fosters a collaborative and innovative culture, encouraging employees to leverage AI tools and automation to enhance productivity and decision-making.
Groupon is committed to building strong communities through thriving small businesses. The company is undergoing a platform transformation, moving from a deals marketplace to an experience discovery platform that works for both customers and merchants. This role offers an opportunity to contribute to this transformation and make a significant impact in the 'Things to Do' vertical.