Enterprise Program Manager
As an Enterprise Program Manager at Lighthouse, you will be the primary coordinator for our largest global clients, overseeing a portfolio of enterprise accounts. This role involves managing complex programs, including Business Intelligence implementations and new product onboardings, to drive regional alignment and strengthen key client relationships. You will work closely with various teams to ensure the successful delivery of our solutions, contributing to the company's mission of revolutionizing commercial strategy in the hospitality industry.
Your key responsibilities will include leading end-to-end implementations of our solutions, such as Business Intelligence dashboards, for major global clients. You will organize and manage all projects within your enterprise accounts to ensure timely delivery and the achievement of business objectives. Establishing clear program governance and guiding stakeholder expectations across all levels, from individual hotel properties to C-level executives, will be essential. Additionally, you will act as a vital bridge between clients and our internal Product and Engineering teams to capture custom requirements and manage delivery timelines.
To excel in this role, you should have proven experience in program or project management, successfully managing enterprise or global accounts. Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment, is crucial. Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution, is required. Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives, are also important. A tech-savvy mindset with the ability to understand data solutions and communicate effectively with both technical and non-technical audiences will be beneficial.
Lighthouse offers a range of benefits, including flexible time off, 401k matching up to 4%, comprehensive health insurance plans with significant company contributions, vision and dental insurance, an Employee Assistance Program, employer-paid short-term disability and life insurance, parental leave with additional support, wellbeing support through subsidized ClassPass subscriptions, and referral bonuses for bringing in new talent.
Joining Lighthouse means becoming part of a collaborative and innovative community committed to disrupting commercial strategy in the hospitality industry. With a diverse team spanning 35 countries and a culture that values autonomy and impact, this role offers significant growth opportunities and the chance to contribute to a company that has surpassed $100 million in ARR in 2024. If you're ready to make a meaningful impact in a rapidly growing company, we encourage you to apply.