Epic Access & CRM Applications Analyst
CareDx, Inc. is a leading precision medicine solutions company dedicated to improving the lives of transplant patients and caregivers. The company offers a range of products, testing services, and digital healthcare solutions throughout the transplant patient journey. CareDx is seeking a dynamic Epic Access & CRM Systems Analyst to support the implementation, stabilization, and long-term optimization of Cadence, Prelude, and Cheers as part of their Epic Enterprise program. This role will bridge operational scheduling, registration, and patient engagement strategies to deliver a seamless and sustainable customer experience across both the initial rollout and ongoing enterprise operations.
The Epic Access & CRM Applications Analyst will be responsible for configuring and maintaining Cadence scheduling templates, resource pools, and visit types. They will build and test Prelude registration workflows to ensure accurate patient data and insurance capture. Additionally, the analyst will implement Cheers CRM workflows for outreach, campaigns, and customer communications. Collaborating with clinical and administrative teams, they will define access and engagement strategies, support system testing, end-user training, and go-live readiness activities. The role also involves partnering with the interoperability team to integrate Epic modules with external systems such as Mirth, Salesforce, CareDx Care Portal, and Telcor.
Candidates should have over five years of Epic implementation or build experience, with a focus on Cadence, Prelude, or Cheers. A strong understanding of patient access workflows and CRM processes is essential, along with excellent analytical and stakeholder engagement skills. Experience supporting cross-functional build coordination in a multi-module environment is required. Epic certifications in Cadence, Prelude, or Cheers are mandatory. Preferred attributes include certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges, as well as a background in customer engagement, patient access, or call center operations. Familiarity with healthcare CRM or patient outreach solutions is also advantageous.
CareDx offers a competitive base salary and incentive compensation. The Total Rewards package includes health and welfare benefits, a gym reimbursement program, 401(k) savings plan match, Employee Stock Purchase Plan, and pre-tax commuter benefits. Additionally, the company has a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.
Joining CareDx means becoming part of a team that directly impacts the mission to improve the lives of organ transplant patients worldwide. The company values taking great care of its employees, so they can, in turn, provide exceptional care to patients. With products making a difference today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team.