Experiences Manager
The Experiences Manager at ROLLER is a pivotal role within the People & Culture team, responsible for enhancing workplace experiences across the Melbourne Hub and the broader APAC region. This position focuses on bringing ROLLER's culture to life through effective office management, onboarding processes, and community-building initiatives. The role is based in Melbourne and requires a hands-on approach to create an engaging and welcoming environment for all employees.
Key responsibilities include managing the Melbourne office to a high standard, supporting other offices through scalable systems and processes, and delivering small moments and rituals that make the workplace engaging. The Experiences Manager will also lead the first-week experience for new hires in the APAC region, ensuring a smooth setup and access in collaboration with Talent Acquisition, People & Culture, and IT teams. Additionally, the role involves planning key events such as mid-year and end-of-year celebrations, managing budgets, vendors, and logistics, and aligning these events with company-wide programs.
The ideal candidate will possess strong organizational skills, a people-focused mindset, and the ability to manage multiple tasks effectively. Experience in office management, event planning, and onboarding processes is essential. The role requires a proactive individual who can create a welcoming and connected start for every employee and maintain a reliable, well-run office environment. Collaboration with global counterparts is also crucial to ensure a consistent experience across all locations.
ROLLER offers a competitive compensation package and real career growth opportunities. The company values trust, autonomy, and growth, providing an environment where high standards and psychological safety coexist. Employees are encouraged to take on bigger problems, broader scope, and greater responsibility, with progression driven by impact and capability rather than tenure. Strong performance is recognized and rewarded, making ROLLER a great place to build a meaningful career.
The company culture at ROLLER is centered around customer obsession, quality, and ownership. With a team of over 300 passionate individuals working globally, ROLLER operates in over 30 countries, powering millions of real-world experiences in the leisure and attractions industry. The company is consistently highly rated by customers and has been certified as a Great Place to Work across multiple regions. This reflects a culture that values trust, autonomy, and growth, providing an environment where employees can thrive and make a significant impact.