Field Support Specialist (On Call)
The Field Support Specialist (On Call) at SPS-North America is a dynamic role designed to provide exceptional office and mail services across various client sites. This position acts as a floating resource, stepping in to cover for regular employees during absences or to assist with specific projects. The specialist is based out of a designated client "home office" and is dispatched to different locations on short notice, requiring flexibility and adaptability to meet diverse client needs.
Key responsibilities include delivering top-tier customer service to employees and visitors, managing incoming and outgoing calls, and handling reception duties. The role also encompasses receiving, sorting, and distributing mail and packages, overseeing shipping and receiving tasks, and assisting with office supplies and facilities requests. Additionally, the specialist supports copy and print services, helps with office moves, and sets up meeting rooms as needed, ensuring seamless daily operations.
Candidates should possess a high school diploma or equivalent, with at least six months of prior work experience preferred. Essential skills include strong verbal and written communication, excellent customer service, proficiency in Microsoft Office Suite, and the ability to multitask effectively. Organizational skills, knowledge of multi-functional device equipment, and an understanding of shipping and receiving procedures are also important. The role demands the ability to work independently, follow instructions, and adapt to varying tasks and locations.
SPS-North America offers a comprehensive benefits package, including medical, dental, and vision insurance, health and dependent care flexible spending accounts, health savings accounts, and commuter transit and parking benefits. Additional offerings encompass supplemental life insurance, accident and critical illness coverage, legal programs, identity theft protection, pet insurance, employee assistance programs, short-term disability, life insurance, education discounts, a 401(k) plan with matching, entertainment discounts, and paid time off. The company is committed to fostering a culture of learning and development, providing employees with opportunities for career growth and skill enhancement.