Global Technical Integration Support Executive - 1 year FTC
The Global Technical Integration Support Executive role at Awin involves assisting in launching top brands onto the Awin Network by providing high-level technical support during the integration process. This fast-paced position requires collaboration with both clients' marketing and technical teams to ensure the successful implementation of bespoke online tracking technology, delivered on time and in accordance with agreed campaign specifications. Excellent communication skills and attention to detail are essential for success in this role.
Key responsibilities include acting as the intermediary to provide clear and concise technical guidance, quickly isolating errors within client setups and offering feedback on possible solutions, and negotiating and handling objections for setups that do not align with team targets. The role also involves contributing to monthly Integration Team targets, reviewing team members' work for technical sign-off, reporting technical issues or bugs with the platform and escalating as appropriate, administering a knowledge base used internally and externally, providing high-level training to internal colleagues, and testing new developments and features.
Candidates should possess strong analytical skills with the ability to see the bigger picture, excellent communication skills with a focus on relationship building, and an understanding of web languages such as basic HTML, SQL, JavaScript, and ideally PHP. Familiarity with e-commerce platforms is also beneficial. The role requires a self-motivated individual who understands the importance of processes and procedures, can work in a fast-paced and dynamic environment, and can work harmoniously and effectively as part of a team. An IT-related degree or relevant work experience is preferred.
Awin offers a flexible four-day workweek at full pay, with no reduction to annual holiday allowance, and a variety of paid special leaves. Employees receive a monthly remote working allowance to cover part of their running costs and support in setting up their remote workspace appropriately. The company provides an international culture and flexibility through its Flexi-Office and hybrid/remote work possibilities across Awin regions. Awin has built an extensive training suite, Awin Academy, covering a wide range of skills to nurture employees professionally and personally.
Established in 2000, Awin is proud of its dynamic, social, and inclusive culture. The company has adapted and nurtured its culture in a virtual environment, bringing colleagues from across the globe together for various social activities. Diversity and inclusion are paramount, with a commitment to hiring diverse team members and championing uniqueness and authenticity. Awin welcomes all backgrounds, identities, and experiences, supporting both professional and personal development.