Head of Communications
Flex is a growth-stage fintech company headquartered in New York City, dedicated to revolutionizing the rent payment experience. As the Head of Communications, you will lead the strategy and execution of Flex's external narrative, ensuring that our mission, product, and impact are clearly understood across media, partners, and the broader fintech ecosystem. This role reports to the Chief Marketing Officer and plays a key role in protecting and strengthening Flex's reputation as we scale.
In this position, you will develop and maintain Flex's core narrative and messaging framework, ensuring consistency across all public-facing communications. You will manage the relationship with our PR agency, set strategies, brief priorities, and hold them accountable for measurable outcomes. Additionally, you will lead proactive media engagement, including press outreach, executive profiles, thought leadership placements, and company announcements. Preparing executive leadership for external engagements through talking points and media training will also be a critical part of your responsibilities.
The ideal candidate will have over 10 years of communications experience, with significant time spent in fintech, financial services, or other highly regulated consumer industries. A proven track record in managing PR agencies and navigating high-stakes media environments is essential. You should be a confident and credible spokesperson, comfortable speaking on the record and representing the company publicly. The ability to translate complex financial products into clear, human narratives without oversimplifying is crucial, as is thriving in fast-moving environments and operating both strategically and hands-on when needed.
Flex offers a market-based approach to compensation, ensuring that pay is commensurate with experience and internal leveling guidelines. For candidates located in Tier 1 markets such as New York City and San Francisco, the base salary range for this role is $228,000 to $285,000 USD. For other U.S. locations, compensation is adjusted based on a geographic pay differential aligned with local market conditions. Additional benefits include competitive medical, dental, and vision coverage, company equity, a 401(k) plan with company match, unlimited paid time off, parental leave, and more.
At Flex, we understand that it takes a diverse team of highly intelligent, curious, and determined individuals to grow a successful company. Our dynamic team takes great pride in being an equal opportunity workplace, fostering an inclusive culture where employees can thrive. With offices in New York, San Francisco, and Salt Lake City, we offer hybrid positions with on-site expectations of 2-3 days per week, and relocation assistance may be available for candidates outside these areas.