Head of Customer Success - Intuitive

Banyan Software is seeking a Head of Customer Success to lead and enhance the customer experience for Intuitive, a dynamic travel software company based in Croydon, South London. This senior leadership role involves overseeing customer delivery outcomes, managing new customer implementations, and ensuring consistent service quality across all customer interactions. The position reports directly to the CEO and is integral to the company's commitment to delivering exceptional value to its clients.

In this role, the Head of Customer Success will be responsible for managing end-to-end customer delivery for Intuitive's iVector platform, including leading new customer implementations from initiation to go-live. They will define and execute implementation methodologies, coordinate cross-functional resources, and ensure timely and on-scope delivery. Additionally, the role involves overseeing existing customer change requests, developing processes for non-technical support needs, and enhancing visibility to reduce the need for customers to follow up.

Ideal candidates should have a proven track record in building and leading customer delivery functions within a software environment. Strong leadership skills, the ability to drive outcomes through cross-functional collaboration, and experience in designing and implementing operational processes are essential. The role requires a proactive approach to managing customer expectations, a focus on continuous improvement, and the ability to hold the business accountable for delivery commitments.

While specific compensation details are not provided, Banyan Software offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. The company fosters a collaborative and inclusive culture, emphasizing learning, curiosity, and teamwork. Employees are encouraged to contribute to the company's mission of leveraging technology to build a greener and more equitable world.

Joining Banyan Software provides an opportunity to be part of a rapidly growing company recognized for its commitment to excellence and innovation. The Head of Customer Success will play a pivotal role in shaping the customer experience and driving the success of Intuitive's offerings in the travel industry.