Head of External Communications, Marketing & Customer Engagement

The Head of External Communications, Marketing & Customer Engagement at Twenty Twenty Consulting Ltd is a newly established role aimed at elevating the company's premium brand. This position involves leading and enhancing the performance of the existing Marketing and CRM teams, while also expanding customer engagement through improved PR, digital, and social media strategies. The role is based in Wakefield and Huddersfield, offering a dynamic environment for a proactive and innovative leader.

Key responsibilities include managing a team primarily located in Wakefield and Huddersfield, leading the Marketing Team to foster innovation and inspiration, and driving the CRM team's performance to ensure exceptional database management and customer engagement. The role also involves developing and implementing marketing and digital/social media strategies aligned with brand and company objectives, conducting competitor analysis, and ensuring effective branded marketing communications across various channels. Additional duties encompass overseeing events, managing telemarketing activities, and ensuring the effective use of the CRM system across the business.

Ideal candidates should possess a confident and outgoing personality with excellent interpersonal skills. They should be self-driven, innovative, and up-to-date with all marketing and social media channels, demonstrating efficiency in utilizing available budgets and resources. Strong IT skills, expertise in digital marketing, social media, content writing, PR, and ideally events management experience are essential.

The compensation package includes a salary ranging from £45,000 to £60,000, depending on experience. Additional benefits comprise flexible working arrangements, a generous holiday package, a pension scheme, and employee discounts.

Joining Twenty Twenty Consulting Ltd offers an opportunity to be part of a forward-thinking company committed to innovation and growth. The role provides a platform to make a significant impact on the company's brand presence and customer engagement strategies, fostering both personal and professional development.