Implementation Manager, Dutch Speaking
As an Implementation Manager at Payhawk, you will be pivotal in onboarding new customers, ensuring they derive maximum value from our AI-powered spend management platform. This role involves leading the setup process, providing tailored training, and fostering strong relationships to drive customer success. Payhawk is a rapidly growing fintech company, recognized as Bulgaria's first unicorn, with a mission to revolutionize business spending and payments management.
Your primary responsibilities will include leading the onboarding process for new clients, understanding their specific needs, configuring their Payhawk accounts, and delivering customized training sessions. You will develop and execute project plans to ensure smooth and timely implementations, managing both external and internal stakeholders effectively. Additionally, you will analyze product data to optimize customer setups, assist clients in scaling their use of Payhawk as their businesses evolve, and act as a trusted advisor to align our platform's capabilities with their internal processes.
To excel in this role, you should have at least two years of experience as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or possess a relevant degree. Proficiency in Dutch, both spoken and written, is essential. Strong organizational skills, attention to detail, and the ability to communicate complex concepts clearly are crucial. A fast learning ability and the capacity to prioritize and multitask across various clients and colleagues are also important. Experience in the fintech industry is advantageous.
Payhawk offers a comprehensive benefits package, including 30 days of paid holiday, a week-long exchange program to various international offices, additional medical care, a fully funded sports card, and a monthly travel allowance for commuting. Employees also receive hands-on access to the product they help build, fostering a deep understanding and connection to the company's offerings.
The company culture at Payhawk is characterized by a high-performance team environment where autonomy and ownership are emphasized. Employees are encouraged to take initiative, make decisions swiftly, and contribute to the company's rapid growth. The organization values open communication, collaboration, and a strong work ethic, creating an atmosphere where team members support each other's success and drive innovation together.