Implementation Specialist - French Speaker
As an Implementation Specialist at Lighthouse, you will serve as the primary technical guide for new clients during the critical post-sales phase. Lighthouse is a leading commercial platform in the hospitality industry, transforming complex data into actionable insights and advanced pricing tools to maximize revenue potential. Backed by significant funding and a global team, Lighthouse is dedicated to revolutionizing the hospitality sector.
In this role, you will manage the full client onboarding cycle, from initial setup to successful account activation, ensuring a smooth and efficient experience. Your responsibilities include guiding clients through technical installations, troubleshooting issues, and coordinating with sales and technical teams to prioritize requirements. Additionally, you will monitor initial client data to confirm proper functionality post-setup and contribute to team knowledge by documenting processes.
The ideal candidate has proven experience in client onboarding or related customer-facing roles, with professional fluency in both French and English. A customer-focused mindset, strong problem-solving skills, and the ability to explain technical concepts to non-technical audiences are essential. Excellent organizational skills and a data-driven approach are also important. Familiarity with CRM tools like Salesforce and Intercom is advantageous.
Lighthouse offers a flexible working environment, allowing you to work from home or at one of their global offices. Benefits include flexible time off, comprehensive health insurance covering you and your dependents, and a monthly allowance for food or nursery expenses. The company fosters a collaborative and inclusive team culture, providing career development opportunities through workshops, training, and processes to help you realize your full potential. Working at Lighthouse means contributing to products relied on by over 85,000 users worldwide, in a dynamic and supportive environment.