Intake Virtual Assistant (Immigration)

The United Firm is seeking an experienced Intake Virtual Assistant to join our team in Mexico City. This role serves as the initial point of contact for prospective clients, playing a crucial part in our client acquisition process. The ideal candidate will possess a strong background in customer service and a desire to grow within the legal industry.

Key responsibilities include handling inbound phone calls, setting appointments, and screening potential clients before scheduling attorney consultations. The assistant will also track and monitor new client inquiries, assist with answering customer inquiries by routing them to the appropriate department, accurately log client information in our database, and support attorneys with administrative tasks related to opening new cases and maintaining databases.

Candidates must be bilingual in English and Spanish, with written and verbal proficiency. A minimum of two years of experience in intake for U.S. immigration or criminal defense is required. Strong interpersonal skills, patience when working with individuals, proactivity in addressing issues, and the ability to manage multiple responsibilities with effective time-management skills are essential.

The position offers a pay range of $7 to $9 USD per hour. The United Firm is dedicated to providing an inclusive, open, and diverse work environment, welcoming individuals, sex, national origin, age, disability, veteran status, or genetics.