Intake Virtual Assistant (Immigration)

The United Firm is seeking an experienced Intake Virtual Assistant to join our dynamic legal team. This role serves as the initial point of contact for prospective clients, playing a crucial part in assessing potential cases and facilitating the firm's client intake process. The position is based in Bogotá, Colombia, and offers an opportunity to grow within the legal industry.

Key responsibilities include handling inbound phone calls, setting appointments, and screening prospective clients before scheduling attorney-client consultations. The assistant will track and monitor potential new client inquiries across various channels, assist with customer inquiries by directing them to the appropriate departments, accurately log client information in the firm's database, and support attorneys with administrative tasks related to opening new cases and maintaining databases.

Candidates must be bilingual in English and Spanish, with proficiency in both written and verbal communication. A minimum of two years of experience in intake for U.S. immigration or criminal defense is required. Strong interpersonal skills, patience when working with individuals, proactivity in addressing issues, and the ability to manage multiple responsibilities with effective time-management skills are essential.

The United Firm offers a competitive compensation package, including medical, dental, and vision insurance, a 401(k) plan, and additional perks such as catered lunches, complimentary parking, and paid time off. The firm is committed to providing an inclusive, open, and diverse work environment, fostering opportunities for career development and professional growth.