IT Operations & Support Lead
The IT Operations & Support Lead at Voyager Technologies, Inc. is a hands-on leadership role responsible for stabilizing, scaling, and transitioning IT support and operations within a dynamic aerospace and space environment. This position involves leading day-to-day IT support while driving the transition from legacy or outsourced models to a modern, secure, internally owned IT operating model that supports engineers, manufacturing, and mission-critical programs. The role blends people leadership, technical depth, and operational execution, with a strong emphasis on reliability, security, and user experience in regulated environments.
Key responsibilities include leading and managing IT support operations, such as end-user support, hardware and software lifecycle management, and service delivery. The role requires establishing and maturing IT support processes, service level agreements (SLAs), escalation paths, and metrics. Additionally, the IT Operations & Support Lead serves as the senior escalation point for complex or high-impact IT issues and ensures high availability, performance, and reliability of end-user and operational systems.
The position requires a high school diploma or equivalent and 8–10+ years of progressive IT experience, including hands-on support and operations leadership. Candidates should have proven experience leading IT support teams in fast-paced engineering or manufacturing environments, strong knowledge of end-user computing, networking fundamentals, and collaboration platforms such as Microsoft 365 Commercial & GCCH. Demonstrated experience driving IT operational transitions or transformations, excellent leadership, communication, and stakeholder management skills, and the ability to operate effectively in environments with high availability and mission-critical demands are also essential.
Voyager Technologies offers a comprehensive total compensation package, including a competitive salary, discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. The salary range for this position is $150,000 to $170,000 annually, with actual compensation varying based on factors such as location, experience, and performance. The company is committed to innovation and excellence, providing employees with opportunities to contribute to transformative, mission-critical solutions in the defense, national security, and space technology sectors.