Key Account Manager - SaaS

Banyan Software is seeking a Key Account Manager to oversee and expand its existing customer base of over 700 SME manufacturers. This role is integral to the company's growth strategy, focusing on customer retention, license expansion, and module growth. The position reports directly to the Commercial Director and is based in Glasgow, Scotland.

The Key Account Manager will be responsible for building and maintaining strong relationships with production, operations, finance, and IT stakeholders within existing accounts. Key duties include developing and executing account plans, leading commercial conversations on renewals and upselling, and consistently meeting or exceeding retention and expansion revenue targets. The role also involves identifying growth opportunities, supporting customers through integrations, and traveling to customer sites across the UK to strengthen relationships.

Candidates should have at least 3 years of experience in software or SaaS account management, customer success, or a commercial growth role, with a proven track record of meeting revenue and retention targets. Experience in the manufacturing sector is strongly preferred. The ideal candidate will be comfortable building trust with senior stakeholders, possess strong organizational skills, and have experience with CRM systems like HubSpot.

The compensation package includes a base salary of £45,000, with additional commission on expansion and upsell revenue, totaling an on-target earnings of £75,000. The role offers a hybrid working model, combining remote work with travel to the Glasgow office and customer sites as needed.

Joining Banyan Software provides an opportunity to be part of a growing company backed by a permanent capital base, focusing on acquiring and growing software businesses worldwide. The company offers a dynamic work environment with opportunities for professional growth and the chance to shape the future of account management within the organization.