Lead Product Manager, AI Servicing

Spring Health is seeking a Lead Product Manager to enhance member experiences by developing AI-driven tools that support therapy services. This role involves creating solutions that enable human agents to operate at the peak of their training and licensure, aligning with the company's mission to eliminate barriers to mental health care.

The Lead Product Manager will leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, thereby improving overall efficiency and user experience. Responsibilities include gathering and synthesizing user feedback to inform product development, partnering with analytics and data science teams to measure the impact of initiatives, and staying informed on industry trends to shape product strategy.

Candidates should possess a bachelor's degree in Business, Computer Science, Engineering, or a related field, along with over seven years of product management experience focused on efficiency and process streamlining. Essential skills include empathy for users, data-driven decision-making, adaptability in dynamic environments, and strong technical knowledge in AI/ML and SaaS capabilities.

The position offers a competitive salary range of $200,000 to $243,000, complemented by a comprehensive benefits package. Benefits include health, dental, and vision insurance starting on the first day, a 401(k) match up to 2%, generous paid time off, parental leave, and access to wellness programs.

Spring Health fosters a culture of innovation and inclusivity, providing opportunities for professional growth within a high-growth, dynamic environment. Joining the team means contributing to a mission-driven organization dedicated to making mental healthcare accessible to everyone, everywhere.