Manager, Customer Success
The Manager of Customer Success at Spring Health leads a team of Customer Success Managers dedicated to enhancing adoption, satisfaction, and retention among employer and health plan clients. This role is integral to delivering exceptional value and measurable impact through mental healthcare solutions. Reporting to the Senior Director of Customer Success, the position is remote with occasional travel for team or company events.
Key responsibilities include developing and guiding a team of Customer Success Managers supporting SMB and Mid-Market customers, ensuring excellence in onboarding, engagement, and renewal processes. The role involves cross-functional collaboration with Sales, Product, and Clinical teams to provide a seamless customer experience. Additionally, the manager analyzes account performance to identify risks and opportunities, proactively managing outcomes, and builds executive relationships with key clients to align on business goals and care impact.
Candidates should have over five years of experience in customer success or account management, including at least two years in a leadership role. A proven track record in driving client outcomes and managing enterprise accounts is essential. Strong communication, analytical, and relationship-building skills are required, along with experience in B2B SaaS, healthcare, or mental health industries. Comfort in a remote-first, fast-paced environment is also necessary.
Spring Health offers a competitive compensation package, including a base salary range of $106,400 to $131,000, equity options, and a 25% sales variable bonus structure. Benefits commence on the first day and encompass health, dental, and vision coverage, access to One Medical accounts, HSA and FSA plans with company contributions, and a 401(k) match up to 2%. Additional perks include paid time off, parental leave, access to wellness programs like Noom and Wellhub, fertility care support through Carrot, and professional development reimbursements.
Spring Health fosters a culture of inclusivity and professional growth, emphasizing transparency, integrity, and humility. Employees are empowered to challenge the status quo and innovate, contributing to a mission-driven environment focused on transforming mental healthcare. The company supports flexible work arrangements and provides resources for continuous learning and development, making it an ideal workplace for those passionate about making a meaningful impact in mental health services.