Manager, Strategic Account Management

The UK Account Management organisation at Square is seeking a customer-focused leader to manage a team of Strategic Account Managers within the UK Mid-Market Team. This role is pivotal in driving the retention and growth of Square's largest sellers, contributing significantly to the company's expansion in the UK market.

The Manager will lead a distributed team of seven Strategic Account Managers, ensuring consistent achievement of positive revenue outcomes while maintaining a high return on investment. Responsibilities include providing one-on-one coaching and performance management, serving as an escalation point for customer challenges, and fostering cross-functional collaboration through beta programs, co-marketing, and product insights.

Candidates should possess over seven years of experience in Business Development, Sales, or Account Management, with at least three years in a direct management role within a high-growth technology company. Experience in the Payments, POS, Hospotech, or Fintech industries is essential, along with a proven track record of identifying opportunities and developing actionable plans. Excellent written and verbal communication skills are required, as well as experience working cross-functionally with product teams and serving as a senior escalation point for customers.

Square offers a comprehensive benefits package designed to support employees' well-being and professional growth. This includes healthcare coverage, retirement plans, an employee stock purchase program, wellness perks, paid parental leave, paid time off, and access to learning and development resources.

Joining Square means becoming part of a company dedicated to building a significant, meaningful, and lasting business while helping sellers worldwide do the same. The role provides opportunities for professional development, cross-functional collaboration, and the chance to contribute to Square's mission of economic empowerment.