Onboarding Assistant - Temporary Contract (f/m/d)
As an Onboarding Assistant at Awin, you will play a pivotal role in delivering a seamless and efficient onboarding experience for our Platform Services clients. Your responsibilities will encompass the entire onboarding journey, from initial lead qualification to program activation, ensuring that new clients are set up for long-term success on our platform. This position offers an exciting opportunity to join a dynamic team at the forefront of client growth and onboarding success.
In this role, your key tasks will include conducting initial screenings to ensure leads meet Awin’s standards, processing all lead and application management activities in Salesforce, and collaborating with Sales and CRM teams to ensure smooth handover of qualified leads. You will also monitor technically signed-off clients, maintain regular communication with clients throughout the onboarding phase, and proactively escalate issues or delays to the Onboarding Team Leader. Additionally, you will participate in team meetings, training sessions, and contribute ideas to improve onboarding efficiency and client satisfaction.
To be successful in this role, you should possess strong communication skills in English, both written and spoken, with additional language skills being a plus. Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses, is highly desirable. You should be organized, detail-oriented, and capable of managing multiple onboarding tasks simultaneously. A proactive, solutions-oriented mindset and the ability to work collaboratively in a fast-paced, evolving environment are essential. Experience with Salesforce or other CRM systems is advantageous.
Awin offers a flexible four-day workweek at full pay, with no reduction to your annual holiday allowance, and a variety of paid special leaves. The company provides a remote working allowance to cover part of your running costs and supports you in setting up your remote workspace appropriately. Health and well-being are prioritized, with access to various initiatives and sports offers, as well as health insurance options. Development opportunities are available through the Awin Academy, covering a wide range of skills, and you can improve your foreign language skills by participating in local language courses. Additionally, Awin has a peer-to-peer program to thank and reward colleagues.
Established in 2000, Awin is proud of its dynamic, social, and inclusive culture. The company has adapted to a virtual environment, bringing colleagues from across the globe together for various social activities. Diversity and inclusion are paramount, with a commitment to hiring diverse team members and championing uniqueness and authenticity. Awin welcomes all backgrounds, identities, and experiences, and offers support throughout the application and interview process.