Player Support Analyst

Rush Street Interactive (RSI) is a leading online casino and sports betting operator, offering real-money gaming through its brands and The Player Support Analyst role is an entry-level position within the Customer Service team, focusing on delivering exceptional support to players and ensuring a seamless gaming experience.

Key responsibilities include providing customer service via live chat, email, and phone, adhering to established internal protocols, validating and issuing courtesies or retentions, reviewing and reporting sports betting and casino activities, identifying and reporting suspicious account activities, and reassigning interactions to appropriate teams when necessary.

Candidates should possess empathy and assertive communication skills, basic industry knowledge, strong problem-solving abilities, and excellent collaboration capabilities. A high school diploma or equivalent is required.

RSI offers comprehensive compensation, work-life balance initiatives, autonomy, opportunities for personal and professional growth, and a supportive, people-oriented environment.

As a rapidly growing company in an emerging industry, RSI provides significant impact opportunities on its products and company direction. The organization values proactive team members who enjoy collaboration and are dedicated to achieving ambitious goals.