Product Operations Lead, Tier 1
The Product Operations Lead, Tier 1 at Anduril Industries is a pivotal role within the Product Operations team, responsible for overseeing the health and performance of deployed assets across various products and business lines. This position is based in Costa Mesa, California, and involves leading help desk operations to ensure customer and mission success. Anduril Industries is a defense technology company dedicated to transforming U.S. and allied military capabilities through advanced technology solutions.
Key responsibilities include supervising and mentoring Product Operations Associates, managing shift schedules to maintain 24/7 operational readiness, and developing Tier 1 processes and runbooks. The role also involves providing direct technical support to customers, managing ticket flow through the Service Desk system, and authoring product-specific knowledge articles and standard operating procedures.
Candidates must possess a bachelor's degree or equivalent experience in a related field, with a minimum of 2-3 years in an operations or support center environment. Experience with complex hardware systems, networks, and related technologies is essential. Strong problem-solving skills, excellent communication abilities, and the capacity to work both independently and collaboratively are required. Eligibility to obtain and maintain a U.S. Secret security clearance is mandatory.
The position offers a competitive salary range of $68,000 to $98,000 annually, along with equity options. Anduril provides comprehensive benefits, including medical, dental, and vision plans, life and disability insurance, generous paid time off, family planning support, mental health resources, professional development reimbursement, commuter benefits, and retirement savings plans.
Anduril Industries fosters a culture of innovation and excellence, offering employees the opportunity to work on groundbreaking technology that contributes to national security. The company emphasizes professional growth, cross-disciplinary collaboration, and a commitment to delivering cutting-edge capabilities to the United States and its allies.