Product Support Manager

The Product Support Manager at Cato Networks will lead a team of Technical Support Engineers, ensuring the delivery of exceptional support services for all Cato offerings. This role is pivotal in managing the day-to-day operations of deployment, integration, and overall product support, contributing to the company's mission of converging enterprise networking and security into a centralized, global cloud service.

Key responsibilities include team management tasks such as hiring, resource allocation, productivity enhancement, and training. The manager will oversee daily case management, from detection to resolution, and handle customer escalations. Additionally, they will collaborate with Product, Engineering, Customer Success, and Sales teams to address customer concerns and drive continuous improvement in support services.

Candidates should possess a Bachelor's or postgraduate degree in Computer Science or IT Management, along with over eight years of technical support experience, including at least three years in a support management role. Technical expertise in networking and security is essential. The role requires a proven track record in providing world-class technical support for SaaS platforms or enterprise products, excellent communication skills, and the ability to lead change effectively.

Cato Networks offers a dynamic work environment where employees can contribute to cutting-edge enterprise network and secure cloud platforms. The company values innovation and provides opportunities for professional growth and development within the rapidly evolving field of cloud networking and security.