Product Support Specialist - Implementation
As a Product Support Specialist at Lighthouse, you will be a key member of our Customer Care team, dedicated to implementing our integrated products and providing exceptional end-user support. Lighthouse is a leading commercial platform in the hospitality industry, offering innovative solutions that transform complex data into actionable insights, advanced pricing tools, and cutting-edge business intelligence to maximize revenue growth.
In this role, you will be responsible for educating and empowering users to fully utilize Lighthouse products by engaging with them, understanding their needs, and providing one-on-one training when necessary. You will investigate and resolve customer cases submitted via chat or email in a timely manner, help customers adopt and optimize their use of Lighthouse efficiently, and prepare supporting materials and product user manuals. Additionally, you will collaborate with Business Development teams on internal questions and setups, escalate issues or bugs to the Engineering team, and communicate technical concepts across stakeholders of varying technical ability.
The ideal candidate is tech-savvy and proficient with Microsoft Office (Excel, Word, PowerPoint) and Google Apps. Fluency in English is required, with additional proficiency in Spanish preferred. You should have a strong work ethic, be detail-oriented with a customer service mentality, and possess exceptional written communication skills. Experience in a customer-facing environment and a background in the hotel industry or understanding of revenue management principles are strong pluses.
Lighthouse offers a flexible working environment, allowing you to work from home or at one of our global offices. We provide flexible time off, career development opportunities through workshops and training, and the chance to shape products relied on by over 75,000 users worldwide. Competitive compensation is proactively maintained to value your work, and referral bonuses are available for bringing in new talent.
Joining Lighthouse means becoming part of a collaborative, fun, and deeply committed community that works hard together to revolutionize the hospitality sector. We are dedicated to fostering a diverse and inclusive workplace that values equal opportunity for all. If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry.