Program Development Director - Platform Services (f/m/d)
The Program Development Director will lead the growth of self-service customer accounts, ensuring performance and strategy alignment across teams. Responsibilities include team leadership, performance tracking, stakeholder collaboration, and client relationship management to drive growth and satisfaction.
Key responsibilities include overall responsibility for the performance and growth of your portfolio of clients, leading the department in its work, developing strong collaborative relationships with key stakeholders outside the department, ensuring you are on top of the performance trends across your portfolio, implementing a client partnership model to the overall Business Unit, proactively identifying high growth opportunities and risks at a client level, setting department OKRs, devising and presenting strategies, goals, and results to internal stakeholders, ensuring each team is set up to maximise the revenue potential from its client base, working with internal stakeholders to ensure that the team’s performance is supported, providing strong and relevant leadership, coaching, mentoring and troubleshooting to direct reports, providing people leadership for the team, development and performance management to the team, and creating a great place for people to work consistently with the Awin values.
Required qualifications include 6+ years of professional experience in the digital space (at least 4 of which being at a senior level within an affiliate network or agency), direct experience of working with large clients, track record of developing and delivering account management services within digital marketing, proven senior level relationship building, strong leadership experience managing or leading a team of 20+ people in an international and hybrid setup, passion about servicing clients at scale and the delivery of win-win-win solutions for customers and partners, commercial orientation and strong strategic awareness, excellent understanding of monetisation levers within an affiliate commercial model, strong analytical experience and a data-led decision making default, self-motivation, ambition and initiative-taking, and confidence and ability to work in a fast-paced and dynamic environment.
Awin offers a senior, high-impact leadership role within a global organisation, the opportunity to shape how Platform Services scales over its next growth phase, a collaborative, data-driven culture with global reach, and competitive compensation and benefits including hybrid working (2-3 days working from office, attending events or external stakeholders), Flexi-Week and Work-Life Balance (offering a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance, and a variety of different paid special leaves), Remote Working Allowance (a monthly allowance to cover part of your running costs and support in setting up your remote workspace appropriately), and Flexi-Office (an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions).
Established in 2000, Awin is proud of its dynamic, social and inclusive culture. Like all businesses, Awin has adapted and nurtured its culture in a virtual environment. The virtual ‘Life @ Awin’ hub brings colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount, and Awin proudly pursues and hires diverse team members, championing uniqueness and authenticity.