Project Lead, Payroll (Hybrid)

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

 📍Your Impact Starts Here

We're looking for a Project Lead who owns the end-to-end process of getting customers up and running with Homebase Payroll. You'll partner with small businesses to understand their payroll needs, work closely with Sales to gather the right information, and make sure every implementation is accurate and compliant — from kickoff to that first payroll run. You're not doing it alone either; you'll team up with an Onboarding Implementation Specialist who handles the technical lift, including YTD and Demographic loads.

You're a clear, confident communicator who can break down complex payroll concepts for customers and internal teams alike. You don't shy away from ambiguity; you dig in, research state-by-state regulations, and find answers independently. Payroll complexity across states, counties, and municipalities? That's your kind of puzzle. You're metrics-driven, highly organized, and you see things through — flagging risks early and driving work all the way to the finish line.

These are the key ways you’ll contribute and create impact in this role:

- Own the end-to-end payroll implementation experience — you're the customer's primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline

- Collect and reconcile complex customer data, including business entity details, employee demographics, and YTD payroll records from prior providers

- Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient

- Investigate and resolve customer payroll que...