Project Manager III- Services
As a Project Manager III on the Operations & Transformation team at Motive, you will lead complex, cross-functional projects that directly support our Customer Implementation and Professional Installation Services organizations. You will be responsible for turning strategy into execution across programs that span process, policy, data, and technology.
You will manage a portfolio of initiatives that improve how we scope, schedule, dispatch, and execute professional installations and customer implementations, while enhancing installer and customer experience, improving profitability, and enabling scale. This role is highly visible and requires frequent interaction with senior leaders across Operations, Product, Sales, Order Management, Customer Support, Finance, and IT.
We are looking for a seasoned, hands-on Senior Project Manager who can operate at both strategic and tactical levels: framing problems, defining success metrics, setting up governance and operating rhythms, and driving successful projects through to measurable results.
Key responsibilities include owning and leading a portfolio of mid- to large-scale, cross-functional projects supporting Customer Implementation and Professional Installation Services, from discovery, deployment, and post-launch measurement. You will develop and maintain project artifacts including project charters, detailed project plans, action items, risk & mitigation plans, RACI, and weekly status updates that keep stakeholders aligned and accountable. Additionally, you will define project scope, objectives, deliverables, critical path, and success metrics in partnership with business stakeholders and functional leaders, and manage timelines, budgets, and resources across multiple concurrent projects, proactively addressing variances to keep initiatives on schedule and within budget.
The role requires 4+ years of professional experience in project management, with a track record of leading complex, cross-functional initiatives from strategy through execution. Demonstrated ability to manage multiple concurrent projects and portfolios, balancing scope, schedule, resources, and quality while delivering against defined success metrics is essential. Exceptional organizational and problem-solving abilities, with keen attention to detail, are also required. Strong stakeholder management and communication skills, including experience presenting to and influencing senior leaders and cross-functional partners, are necessary. Deep familiarity with project management methodologies and tools (e.g., Jira, Asana, Smartsheet, Microsoft Project, or similar) and comfort establishing governance, cadences, and working agreements is expected. A data-driven mindset with hands-on experience using Salesforce, BI tools (e.g., Tableau, Looker, or similar), and spreadsheets to analyze trends, build dashboards, and support decision-making is important. Proven experience in risk management and mitigation planning, including dependency mapping and contingency planning for multi-team initiatives, is required. A high degree of ownership, accountability, and follow-through, with the ability to drive clarity in ambiguous environments and keep projects moving forward, is essential. Project Management Professional (PMP) or equivalent certification is required or a strong commitment to obtain within a defined timeframe after joining.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.