Project Manager, Onboarding
The Project Manager, Onboarding at Block is responsible for guiding new merchants through the onboarding process, ensuring they are effectively integrated into Square's platform. This role is part of the Global Seller Onboarding team, which focuses on delivering seamless activation experiences for Square's largest and most complex sellers. Block, formerly known as Square, is a technology company dedicated to increasing access to the global economy through innovative financial services and commerce solutions.
Key responsibilities include managing the final stages of the sales funnel, driving deals to activation, and accelerating the onboarding process. The Project Manager will collaborate with cross-functional teams such as Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes. Additionally, the role involves creating and maintaining training materials, executing data entry and migration tasks, and leading high-impact projects with competing priorities.
Candidates should possess a BA/BS degree and have 4-5+ years of experience in a customer-facing role, preferably in software implementation, support, sales/account management, or customer success. The role requires strong time management, excellent written and verbal communication skills, and the ability to manage multiple cross-functional initiatives simultaneously. Experience in the POS, payments, or technology industries is a plus, as is experience in hardware installation and network configuration.
Block offers a comprehensive benefits package, including healthcare coverage, retirement plans, work-from-home flexibility, an employee stock purchase program, wellness perks, paid parental leave, paid time off, and learning and development resources.
Joining Block means becoming part of a company that values innovation, inclusivity, and economic empowerment. Employees have opportunities for growth and development within a dynamic and supportive environment, contributing to products and services that make a meaningful impact on sellers worldwide.