Senior Account Performance Manager
As a Senior Account Performance Manager at Alma, you will oversee a portfolio of approximately 200 strategic merchants, both online and offline, each generating an annual turnover between €1M and €3M with Alma. Your role is pivotal in understanding each merchant's business, identifying growth opportunities, and ensuring the continued value of the partnership. This position is based in Paris and is integral to Alma's mission of promoting sustainable commerce through fair and well-balanced trade.
Your key responsibilities include building strong relationships with your portfolio through proactive outreach, utilizing Alma's dashboards and performance data to provide meaningful business insights. You will analyze merchant activity to recommend initiatives such as upselling Alma's solutions, optimizing pricing and payment plans, expanding into new countries, activating additional networks or channels, and increasing Alma's share of the merchant's payment activity. Additionally, you will conduct business and financial analyses for merchants with low margins, collaborating with them to define and implement action plans that improve performance and meet expected margin targets.
To succeed in this role, you should have at least three years of experience in account management, business development, sales, or a similar client-facing role. Experience managing strategic B2B accounts and advising clients on business challenges is essential. A strong interest in fintech, particularly in payment products and the broader payments ecosystem, is highly desirable. You should be comfortable analyzing business and financial data, turning insights into actionable recommendations, and managing a portfolio while prioritizing actions with the greatest business impact. Autonomy, organization, and the ability to engage in challenging conversations with clients are crucial.
While specific compensation details are not provided, Alma offers a dynamic work environment with opportunities for professional growth. As a rapidly scaling company in the fintech sector, Alma provides a platform for employees to contribute meaningfully to the company's mission and success.
Alma is committed to fostering a collaborative and innovative culture. As a member of the Next40, Alma is scaling rapidly across Europe, providing employees with opportunities to be part of a growing and impactful organization.