Senior Customer Success Manager

The Senior Customer Success Manager at Duetto Research is responsible for overseeing the entire post-sales customer lifecycle, including onboarding, adoption, and retention for a portfolio of high-impact accounts. This role serves as a trusted advisor, influencing client revenue strategies and ensuring clients derive maximum value and return on investment from the Duetto platform through expert consultation and proactive account management.

Key responsibilities include managing the end-to-end post-sales customer journey, providing strategic consultation to align Duetto’s capabilities with complex business needs, and resolving intricate business and product challenges. The role also involves leading strategic business reviews, conducting advanced product training sessions, analyzing customer usage data to identify risks and growth opportunities, and collaborating with cross-functional teams to advocate for customer requirements and influence the product roadmap.

The ideal candidate should have over four years of experience in a Customer Success SaaS role, with at least three years in hospitality revenue management. Strong proficiency in hotel technology, relevant key performance indicators, data interpretation, problem-solving, and familiarity with CRM tools like Salesforce and project management software such as JIRA or Trello are essential. Preferred qualifications include specialized experience within the hospitality technology industry, particularly in revenue management, and knowledge of regional hospitality market dynamics and distribution landscapes.

Duetto Research is a leading hospitality revenue management system that helps hotels, resorts, and casinos optimize revenue and boost profit. The company is dedicated to building the future of hotel revenue strategy through its category-creating platform, the Revenue & Profit Operating System.