Senior Customer Success Manager, Payer
Spring Health is seeking a Senior Customer Success Manager to oversee a portfolio of health plan clients. This role involves building and maintaining strong relationships with key stakeholders, demonstrating the value of Spring Health's mental health solutions, and ensuring client satisfaction. The position is fully remote, with occasional travel for client meetings and internal events.
Key responsibilities include serving as the primary product expert and mental health advocate for assigned health plan customers. The manager will develop and sustain positive working relationships, consistently showcase Spring Health's value proposition, and align it with clients' success metrics. The role encompasses managing the entire customer lifecycle, from implementation to engagement strategies and contract renewals. Additionally, the manager will create and present business reviews to senior health plan executives, offering insightful, data-driven recommendations, and collaborate cross-functionally to provide key customer feedback and drive process improvements.
Candidates should have a minimum of five years of experience in account management, customer success, implementation, or healthcare management. Prior experience managing relationships or selling to health plan customers is strongly preferred. The role requires experience in upselling and retaining customers to drive additional revenue, proficiency with SaaS-based solutions and platforms, and ownership of the contract renewal lifecycle. Strong skills in data visualization and reconciliation to present key findings and customer satisfaction are essential. A deep passion for transforming the U.S. healthcare system, especially mental health, is highly valued. A bachelor's degree or higher is preferred.
The target base salary range for this position is $106,400 to $131,000, complemented by equity and benefits. Spring Health offers comprehensive health, dental, and vision benefits starting on the first day, access to One Medical accounts, HSA and FSA plans with contributions up to $1,000 for HSAs, and an employer-sponsored 401(k) match of up to 2%. Employees and their dependents receive a yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers. The company provides competitive paid time off policies, including vacation, sick leave, and company holidays. After six months of tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents is available. Additional benefits include access to Noom, fertility care support through Carrot with a $4,000 reimbursement for related expenses, Wellhub subscriptions, BrightHorizons for child and elder care, up to $1,000 professional development reimbursement annually, and $200 per year in donation matching.
Spring Health is committed to fostering a workplace where everyone feels valued, empowered, and supported to thrive. The company encourages individuals from diverse backgrounds to apply, even if they do not meet every qualification. Spring Health values diversity and inclusion, recognizing that varied perspectives contribute to innovative solutions and a more effective team.