Senior Helpdesk Technician, IT
The Senior Helpdesk Technician, IT at Agility Robotics plays a pivotal role in ensuring the seamless operation of the company's technological infrastructure. This position is integral to the IT team, which is dedicated to enhancing the effectiveness and efficiency of technology across the organization. Agility Robotics is at the forefront of deploying humanoid robots in real-world applications, and the IT team supports this mission by maintaining robust and secure systems.
Key responsibilities include managing inbound support requests and incidents, providing superior customer support through various channels, and facilitating the onboarding process for new hires. The technician will also be responsible for setting up and maintaining in-office LAN, WiFi, audio-visual, conferencing, and computing systems. Additionally, the role involves identifying trends in support tickets to build automation and process improvements, as well as ensuring secure configuration and access management of operational production endpoints.
The ideal candidate will have experience with operating systems such as macOS, Ubuntu, and Windows 11, and familiarity with SaaS platforms including Okta, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira. A background in a fast-paced IT support organization that prioritizes customer service, security, and innovation is essential. Strong problem-solving skills, a commitment to risk reduction, and experience with small office networking products are also required. Familiarity with Agile frameworks is considered a plus.
Agility Robotics offers a comprehensive benefits package, including a 401(k) plan with a 6% company match, company stock options, and 100% company-paid medical, dental, vision, and short/long-term disability insurance. Employees are eligible for benefits starting on their first day of employment. Additional perks include flexible, unlimited PTO for exempt employees, catered lunches four times a week, generous paid parental leave programs, and professional development opportunities. Relocation assistance is provided for eligible roles.
The company fosters a culture that values high-performing, creative individuals who are eager to tackle challenges and seize opportunities. Agility Robotics emphasizes respect and dignity in the workplace, promoting an environment of teaching and learning to equip employees with the necessary tools for success. The organization is committed to building a diverse team and encourages individuals from all backgrounds to apply.