Senior Legal Counsel
As a Senior Legal Counsel at NiCE, you will be an integral part of the Americas Legal team, focusing on high-value commercial and technology transactions essential to NiCE's customer experience business. Your primary responsibility will be to support the growth of NiCE's CXone Mpower platform by negotiating and structuring complex technology, SaaS, and strategic partnership agreements. This role requires close collaboration with sales, product, finance, security, and privacy teams to address issues at the intersection of cloud technology, data protection, and regulatory compliance, providing practical, business-oriented legal guidance.
In this position, you will lead complex transactions, structuring, negotiating, and managing sophisticated commercial and technology agreements across sales, product, and procurement, with a primary focus on enterprise cloud offerings. You will provide legal and regulatory guidance on U.S. and international issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk-balanced advice to the business. Additionally, you will develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast-moving organization. Collaboration with legal colleagues and cross-functional stakeholders globally will be essential to align legal strategies with business priorities and key initiatives.
To be successful in this role, you should possess a Juris Doctor (JD) degree from an accredited law school and be admitted to practice law in at least one U.S. jurisdiction. A minimum of 7 years of experience in technology transactions, with a focus on SaaS, cloud computing, and data protection, is required. Experience in-house at a technology company is preferred. Strong knowledge of U.S. and international data protection laws, including GDPR, CCPA, and other privacy regulations, is essential. Excellent negotiation, drafting, and communication skills, with the ability to convey complex legal concepts clearly and concisely, are necessary. The ability to manage multiple priorities with minimal supervision in a fast-paced, evolving environment is crucial.
This hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI-driven customer experience organization. NiCE offers a competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities. The company fosters a collaborative and innovative culture, encouraging employees to challenge limits and strive for excellence. Joining NiCE provides the chance to be part of a dynamic team at the forefront of AI-powered customer experience solutions.
NiCE is a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. The company is committed to advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. Joining NiCE offers the opportunity to be part of a forward-thinking company that is shaping the future of customer experience.